Refund policy

Due to the perishable and consumable nature of our rice products, we do not accept returns on any package that has been opened, used, or has a broken seal. This is standard practice for food products and protects the safety and hygiene of every customer.

Unopened Products If you wish to return an unopened, sealed package, you may request a return within 7 days of delivery. The product must be unused and in its original, unopened packaging, and you'll need your order confirmation or receipt.

To start a return, contact us at gurumart007@gmail.com. Please note that returns must be approved before being sent back — items sent to us without first requesting a return will not be accepted. Once approved, we'll share the return address and shipping instructions.

Damages and Issues Please inspect your order upon delivery. If the item is damaged, defective, has a broken seal, or you've received the wrong item, contact us within 48 hours at gurumart007@gmail.com with photos of the issue. We'll evaluate and make it right with a free replacement or full refund.

Non-Returnable Items Once opened, our rice products cannot be returned or exchanged, in line with food safety standards. We're unable to accept returns on sale items.

Exchanges The fastest way to get the correct item is to request a return for the item you have, and place a new order once the return is approved.

Refunds We'll notify you once we've received and inspected your return, and confirm if the refund is approved. If approved, you'll be refunded automatically to your original payment method within 5–7 business days via Razorpay. Please allow additional time for your bank to process and post the refund.

If more than 10 business days have passed since your refund was approved, contact us at gurumart007@gmail.com.

FSSAI License No.: 22726730000046